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Work

EDF Energy Glow

Revitalising an old supplier with a new way of approaching energy EDF Energy, as an old player in the energy supply market, is well established in its ways and practices. RAP (Residential Accelerator Program) was established as an in-house disruptor team meant to work independently, sheltered from all the bulky old business and its inertia, […]

Personal Shopping

Helping personal stylists better serve their customers This household retail brand offers a new personal shopping service or experience now. In some of their shops, they were trialling a service where a customer can book an appointment with a personal stylist to help them put together outfits for every day or special occasions. However, the […]

Customer payments portal

I was brought in to help design the company’s first bespoke client-facing management system. Up to that point, the customer experience was mostly comprised of passively receiving reports of transactions, and contacting the sales team on the phone. The challenge was to understand the business logic and processes which happen in the background between the […]

Sofa Shopping

Redesigning how people shop for sofas Sofa shopping is an important event in anyone’s life, as it’s a large purchase. People take a long time and do plenty of research before making an expensive purchase decision anywhere, including when buying sofas. The current online journey is generic to all products and doesn’t cater to the […]

Croud Control

Improving how marketing plans are done I was asked to improve the internal tool the marketing planners were using to do setup the marketing plans for their clients, distribute and manage the tasks to the network of freelancers What I did Pinpointing the problems I ran some discovery workshops with the board members to understand […]

Retirement Aviva.co.uk redesign

Redesign the retirement public website I had the chance to redesign the pensions and retirement section of the UK website for Aviva. The previous one was confusing to the users and not structured consistently, with plenty of duplicated content and jargon. This old site was structured from the business point of view, listing out the […]

Aviva.co.uk Investments redesign

Redesign the public website I had the chance to redesign the investments section of the UK website for Aviva. The previous one was confusing to the users and not structured consistently, with plenty of duplicated content and jargon. The products themselves are quite complicated, so they needed to be explained in as simple terms as […]

Checkout Form

Meet Samantha She’s in an airport waiting to board a flight to Colorado for vacation. She has some time to kill before her flight, so she does some impulse shopping online. This is her first time purchasing anything on this site. Since she’s going on vacation for a week, she wants it to be delivered after […]

Enterprise Architecture Web App

Enterprise Architecture web app This is the browser-based web app version of Enterprise Architecture 2015, which allowed enterprise architects to put some intelligence behind the process diagrams they draw in Visio. They could create people (managers, employees, supervisors), places (stores, offices, warehouses) or even IT (software, licenses, machines) in the app which they could then use to […]

Rugby Dashboard

About the project How to view a large amount of data related to a specific game while making it readable, easy to understand and relevant every step of the game. I was responsible for the whole UX and UI of this project. It was a quick challenge project done after hours in 2 weeks. So […]