Select Page
EDF Energy Glow

EDF Energy Glow

Revitalising an old supplier with a new way of approaching energy EDF Energy, as an old player in the energy supply market, is well established in its ways and practices. RAP (Residential Accelerator Program) was established as an in-house disruptor team meant to work independently, sheltered from all the bulky old business and its inertia, […]

Protected: Personal Shopping

Protected: Personal Shopping

There is no excerpt because this is a protected post.

Customer payments portal

Customer payments portal

I was brought in to help design the company’s first bespoke client-facing management system. Up to that point, the customer experience was mostly comprised of passively receiving reports of transactions, and contacting the sales team on the phone. The challenge was to understand the business logic and processes which happen in the background between the […]

Protected: Sofas at John Lewis

Protected: Sofas at John Lewis

There is no excerpt because this is a protected post.

Croud Control

Croud Control

Improving how marketing plans are done I was asked to improve the internal tool the marketing planners were using to do setup the marketing plans for their clients, distribute and manage the tasks to the network of freelancers What I did Pinpointing the problems I ran some discovery workshops with the board members to understand […]

Retirement Aviva.co.uk redesign

Retirement Aviva.co.uk redesign

Redesign the retirement public website I had the chance to redesign the pensions and retirement section of the UK website for Aviva. The previous one was confusing to the users and not structured consistently, with plenty of duplicated content and jargon. This old site was structured from the business point of view, listing out the […]

Aviva.co.uk Investments redesign

Aviva.co.uk Investments redesign

Redesign the public website I had the chance to redesign the investments section of the UK website for Aviva. The previous one was confusing to the users and not structured consistently, with plenty of duplicated content and jargon. The products themselves are quite complicated, so they needed to be explained in as simple terms as […]